Final Mile Delivery
The last leg of the journey — getting your shipment from the local hub directly to the customer's door, on time and in perfect condition. OLO's Final Mile network is built for residential, commercial, and white-glove delivery expectations.
Curbside and threshold drop-offs with appointment scheduling and real-time ETA notifications.
Inside delivery, debris removal, and room-of-choice placement for high-value and bulky items.
Same-day and next-day local delivery for retailers, clinics, and small-business replenishment.
Photo confirmation, e-signatures, and instant POD uploads to close the loop on every shipment.
What Final Mile means for your business
Final Mile is the last — and most visible — leg of a shipment's journey: the move from a local hub, store, or distribution center to the end customer's door. It is the part of the supply chain your customer actually sees, and it is where brand reputation is won or lost.
OLO's Final Mile service is built for retailers, e-commerce brands, furniture and appliance sellers, medical equipment providers, and B2B distributors who need every delivery to feel as professional as the product itself — whether that means a curbside drop, a two-person inside placement, or a scheduled clinic restock.
Why Final Mile is harder than it looks
Final mile is where parcel networks struggle and LTL carriers stop. Residential addresses, narrow streets, gated communities, missed appointments, refused deliveries, and bulky items that need two people and a dolly all turn a simple drop into a costly exception.
OLO operates Final Mile as its own service line — with the right vehicles, two-person crews where needed, customer-facing scheduling, and live ETA notifications — so your customer gets a delivery experience that matches what they paid for online.
Why brands choose OLO for Final Mile
- 01Customer-facing scheduling
Appointment booking with reminders and a live ETA window, so recipients are home and ready when the truck arrives.
- 02White-glove capability
Two-person crews for inside delivery, room-of-choice placement, light assembly, and packaging removal on high-value goods.
- 03Photo and signature POD
Every delivery is closed out with photo proof, e-signature, and timestamped GPS — uploaded to your portal within minutes.
- 04Reverse logistics built in
Refusals, returns, and exchanges handled in the same stop instead of triggering a separate pickup order.
- 05Right-sized fleet
Sprinter vans, 16- and 26-foot box trucks with liftgates — the right vehicle for residential streets and the freight you actually ship.
- 06Branded delivery experience
Uniformed crews, optional branded vehicles, and trained customer interaction so the delivery reinforces your brand instead of undermining it.